Tech Help Service

 The Côte Saint-Luc Public Library offers a one-on-one appointment service for technology assistance. These tech help appointments are intended for:

• Basic help and troubleshooting for your device. This includes setting up your email account, surfing the internet, managing your apps, etc.
• In-depth lessons or troubleshooting for one or more of our digital resource platforms (Overdrive, Hoopla, Pretnumerique, etc.). With these platforms, you will be able to borrow e-books, listen to e-audiobooks, read online magazines and newspapers, learn a new language, etc.

  Once the technology assistance request is sent, a librarian will contact you to provide tech support over-the-phone and/or set up an in-library appointment. The library does not offer technology assistance in members' homes. Appointment times will vary depending on your needs and are usually 30 minutes to an hour long. 

Fill out the technology assistance form here.

Reminders:

• This service is intended for library members only.
• Eligible devices: iPhone, iPad, tablet, smartphone, e-reader (Kobo), and laptop. Appointments for desktop computers can only be over-the-phone.
• Your account needs to be in good standing (fines not exceeding 5$) before booking an appointment.
• In some cases, you will have to bring your library card to your appointment. Most of our digital resource platforms require registration using a library card.
• You are required to bring your personal device and charger to your appointment.

Limitations:

• We reserve the right to limit the number of appointments per person.
• This service is not a personalized technology course. To see course availabilities, consult our event calendar.
• Library staff cannot perform commercial transactions, contact third-parties or fill out personal forms on patron's behalf.
• Library staff is unable to assist patrons with virus-related issues, device performance issues, hardware-related issues and downloading software unrelated to the library's online collections or programming.
• Library staff cannot be held accountable for any damages to patrons' devices.